Question 1

What is ClearPro Lab?

Accepted Answer

ClearPro Lab is an AI-powered dental lab management platform that connects dentists, lab technicians, and administrators on a single system. It automates case intake, technician assignment, scan integration (Medit, iTero, 3Shape), and provides an AI voice assistant called Aria for hands-free lab management.

Question 2

What does ClearPro Lab do?

Accepted Answer

ClearPro Lab automates dental lab workflows through a 9-stage pipeline: case received, under review, AI processed, assigned, in progress, review, sent to dentist, approved, and completed. AI analyses each case, generates technician instructions, and auto-assigns technicians. It also integrates with Medit Link, iTero, and 3Shape to import scan cases automatically.

Question 3

Does ClearPro Lab integrate with Medit?

Accepted Answer

Yes. ClearPro Lab integrates with Medit Link via OAuth 2.0. Each dentist connects their Medit account and new cases are automatically synced every 5 minutes. Imported cases go through the same AI pipeline as manually submitted cases.

Question 4

What scanner platforms does ClearPro Lab support?

Accepted Answer

ClearPro Lab supports Medit Link (via OAuth 2.0 API), iTero (via webhook), 3Shape Communicate (via webhook), and any other scanner that can send webhook POST requests. Each dentist generates a unique webhook token per platform.

Question 5

What is Aria in ClearPro Lab?

Accepted Answer

Aria is the AI voice assistant built into ClearPro Lab. Powered by advanced AI, Aria understands natural speech and can perform hands-free lab management tasks: creating cases, checking status, assigning technicians, and answering questions about any case in the lab.

Question 6

Is ClearPro Lab suitable for multiple dental labs?

Accepted Answer

Yes. ClearPro Lab is a multi-tenant SaaS platform. Each dental lab gets a fully isolated workspace. Data never crosses lab boundaries. Lab admins manage their own team and cases, while a Super Admin manages the platform.

Question 7

How does ClearPro Lab handle data privacy?

Accepted Answer

ClearPro Lab implements per-lab data isolation at the database level, TLS 1.2+ encryption in transit, AES-256 encryption at rest, and role-based access control. It is GDPR-compliant and provides a Data Processing Agreement (DPA) for enterprise customers.

Question 8

Who uses ClearPro Lab?

Accepted Answer

ClearPro Lab is used by dental laboratory professionals including lab administrators, dental technicians, and dentists (referring clinicians). It is designed for orthodontic and restorative dental labs of any size.